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General sale conditions


The data provided will be used exclusively for purposes related to the business relationship between us in being, is in any case the faculty concerned, requesting the cancellation or correction of name, pursuant to Legislative Decree no. 196/2003.

All communications between Tecam and customer will be mainly by e-mail, the customs agrees to regularly check for mail in its mailbox during the days after its request until conclusion of the contract, or the regular receipt of goods ordered, or after any other type of request made against Tecam. The products featured on our pages may be subject to change and evolution . To ensure maximum usability of products, often these do not correspond exactly to the pictures on the website . These general conditions of sale govern the terms and conditions of sale of products marketed by Tecam . All contracts for the sale of products by the company to third parties are governed by these Terms and Conditions, which form an integral and essential part of any proposal, order confirmation and purchase of the products. The conditions of sale apply to your order are those in force on the date of the order.

1.Products: prices and features
1.1 Unless otherwise stated, the prices of products on the website shall be inclusive of carriage. The prices of products published time by time by Tecam replace previous prices and are subject to the availability of the items. Tecam reserves the right to confirm or change the prices of the items posted on its website or in brochures and advertising material at the time of confirmation of the customer.
1.2 The technical and functional features related to the products published by Tecam through their promotional messages and information brochures if not constructed by Tecam, are those submitted by the respective manufacturers. Manuals of the products are in Italian or in English. Some of the images are indicative and not binding.
1.3 The products are not provided on trial. Although the operators of Tecam can provide information on the characteristics of the products, the customer is responsible for the selection of the products ordered.

2. Orders - Invoices
2.1 All orders for the purchase of products sent to Tecam should be complete in all their parts and must contain all the elements necessary for the proper identification of the items ordered. Each order sent to Tecam constitutes a contractual proposal of the Customer and, therefore, will be binding on Tecam. The order by Tecam equivalent to confirmation and acceptance of the same. Upon receipt of the order, Tecam will send an automatic e-mail confirmation, containing a summary of the committee.
2.2 In the event of non-execution of the order by Tecam (if the same is due to unavailability of the products ordered by the customer) Tecam will soon inform the customer, reserves the right to substitute an equivalent item characteristics, size and price. Unable to meet further demand Tecam propose alternative solutions to the customer, who has the right to cancel the order if they do not he will be deemed acceptable. Tecam then reimburse the amounts, if already paid to the provision has not performed. The Customer shall not be entitled to any refund it to additional compensation or damages.
2.3 The fiscal documentation relating to the products ordered will be issued by Tecam after the shipment of the products to the customer at the end of the month. The customer must specify when ordering their VAT and Fiscal Code for the issue of the invoice.

3. Delivery
3.1 Deliveries are normally made by courier. Tecam has the right, in its sole discretion, to make delivery of the products ordered by other way considering appropriate. We do not ship COD (Cash On Delivery)
3.2. The shipping cost is free in Italy and in foreign countries specified. If the foreign country is not listed you can contact Tecam for shipping costs quotation
3.3 Delivery times indicated by Tecam refer to the products at its stores and, despite being carefully evaluated, are not binding for Tecam, which can then confirm them or change, depending on our actual needs.
All orders received during month of August and Christmas holiday, will be processed and delivered after our opening in September and January.
3.4 Tecam has the right to make delivery of products (even on the same order) in more than one delivery.
3.5 Conditions and terms of delivery must be agreed between the Customer and Tecam and accepted by our company.

4. Warranty on Products - Technical Assistance
4.1 Tecam ensures the integrity of the goods at the time of delivery (hereinafter "Tecam Warranty "). Any problems on the material integrity must be reported by the customer, subject to revocation, no later than 7 (seven) days from the date of delivery. In case of validity of Tecam Warranty, Customer shall be entitled to the replacement of products damaged upon return of the same, being excluded the right of the Customer to compensation for any further damage. Shipping costs required for the replacement product are charged to the customer.
4.2 Technical assistance and warranty interventions on products are made, where applicable, by individual producers, in particular, Tecam makes no warranties about the compatibility of the product with other products or equipment used by the customer, nor give any guarantee regarding the suitability of products for the specific use intended by the customer. The warranty on the material integrity of the products at the time of delivery does not cover damage due to carelessness or inexperience of the ordering customer or determined by reason of force majeure, natural disasters or other third parties.
4.3 It is agreed that, when Tecam is found responsible against the customer - including the case of default, in whole or in part, to the obligations undertaken in respect of the same as effect of the execution of an order - Tecam responsibility may not exceed the price of the products purchased by the customer and for which the dispute arose.

5. Right of withdrawal

5.1. Pursuant to Article 5 Legislative Decree 206/05 (Articles 64-67), the customer (if it qualifies as a "consumer") has the right to cancel the contract and return the products ordered, without any penalty and without specifying the reason within the term 10 (ten) working days from receipt of the products. The right of withdrawal is only applicable to the customer "consumer" who buys as private, as established by law. In no case is applicable to corporate clients, in respect of which is subject to the rules laid down in Articles. 1341 and following of the Civil Code.
5.2 The right of withdrawal must be exercised by the customer, subject to revocation by sending a registered letter with return receipt to Tecam srl, Via Liguria, 25-20881 Bernareggio (MB) - Italy within ten (10) working days from receipt of the products. The communication referred to above can be sent, within the same term, by telegram or fax to the number 039/609.35.07, provided that it is confirmed by registered letter with return receipt, within 48 (forty eight) hours after sending the telegram or fax.
5.3 The goods must be returned, together with the original packaging, to care and expenses of the purchaser, who must refrain from using it and / or cause any damage. All returns must be authorized by Tecam Customer Service . Once you have received the authorization, the customer can return the product to the address that is indicated by the type packaging (box or pallet).
5.4 Upon receipt of the products (and verify their integrity total) within 30 days of receipt of the goods Tecam will credit to the customer the cost of returned products (as indicated on the invoice), retaining, if necessary, the amount of shipping costs that will remain permanently charged to the customer. Unless otherwise agreed between the parties, the customer may not exercise the right of withdrawal provided for in Articles. 64 et seq of Legislative Decree no. 206/05, in the cases
a) the provision of services if performance has begun, with the consumer's agreement, before the expiry of the period laid down in Article 64, paragraph 1
b) the supply of goods or services whose price is dependent on fluctuations in the financial market that the professional is not able to control;
c) the supply of customized goods made to specifications or clearly personalized or which, by their nature, can not be returned or are liable to deteriorate or expire rapidly;
d) for the supply of audio or computer software which were unsealed by the consumer.

6. Place of jurisdiction
Subject to any applicable mandatory provisions of law for the protection of consumers, any dispute related to these Terms and Conditions shall be referred to the exclusive jurisdiction of the Court of Monza.

Tecam disclaims any responsibility for misuse of our products.
The trademarks displayed on this website are the property of Tecam which prohibits partial reproduction also of the same.