Frequently asked questions

Welcome to the FAQ section of our website. We are here to provide you with information and answer frequently asked questions about our products and services. In this section you will find answers to the most common questions about the use of our products, orders, shipping and payments. If you have any further questions, please feel free to contact our customer service.
What are the conditions of sale?
All communications between Tecam and customer will be mainly by e-mail, the customs agrees to regularly check for mail in its mailbox during the days after its request until conclusion of the contract, or the regular receipt of goods ordered, or after any other type of request made against Tecam.  The products featured on our pages may be subject to change and evolution . To ensure maximum usability of products, often these do not correspond exactly to the pictures on the website . These general conditions of sale govern the terms and conditions of sale of products marketed by Tecam . All contracts for the sale of products by the company to third parties are governed by these Terms and Conditions, which form an integral and essential part of any proposal, order confirmation and purchase of the products. The conditions of sale apply to your order are those in force on the date of the order.
1.Products: prices and features
1.1 Unless otherwise stated, the prices of products on the website shall be inclusive of carriage. The prices of products published time by time by Tecam replace previous prices and are subject to the availability of the items. Tecam reserves the right to confirm or change the prices of the items posted on its website or in brochures and advertising material at the time of confirmation of the customer.
1.2 The technical and functional features related to the products published by Tecam through their promotional messages and information brochures if not constructed by Tecam, are those submitted by the respective manufacturers. Manuals of the products are in Italian or in English. Some of the images are indicative and not binding.
1.3 The products are not provided on trial. Although the operators of Tecam can provide information on the characteristics of the products, the customer is responsible for the selection of the products ordered.
  1. Orders - Invoices
2.1 All orders for the purchase of products sent to Tecam should be complete in all their parts and must contain all the elements necessary for the proper identification of the items ordered. Each order sent to Tecam constitutes a contractual proposal of the Customer and, therefore, will be binding on Tecam. The order by Tecam equivalent to confirmation and acceptance of the same. Upon receipt of the order, Tecam will send an automatic e-mail confirmation, containing a summary of the committee.
2.2 In the event of non-execution of the order by Tecam (if the same is due to unavailability of the products ordered by the customer) Tecam will soon inform the customer, reserves the right to substitute an equivalent item characteristics, size and price. Unable to meet further demand Tecam propose alternative solutions to the customer, who has the right to cancel the order if they do not he will be deemed acceptable. Tecam then reimburse the amounts, if already paid to the provision has not performed. The Customer shall not be entitled to any refund it to additional compensation or damages.
2.3 The fiscal documentation relating to the products ordered will be issued by Tecam after the shipment of the products to the customer at the end of the month. The customer must specify when ordering their VAT and Fiscal Code for the issue of the invoice.
  1. Delivery
3.1 Deliveries are normally made ​​by courier. Tecam has the right, in its sole discretion, to make delivery of the products ordered by other way considering appropriate. We do not ship COD (Cash On Delivery)
3.2. The shipping cost is free in Italy and in foreign countries specified. If the foreign country is not listed you can contact Tecam for shipping costs quotation
3.3 Delivery times indicated by Tecam refer to the products at its stores and, despite being carefully evaluated, are not binding for Tecam, which can then confirm them or change, depending on our actual needs.
All orders received during month of August and Christmas holiday, will be processed and delivered after our opening in September and January.
3.4 Tecam has the right to make delivery of products (even on the same order) in more than one delivery.
3.5 Conditions and terms of delivery must be agreed between the Customer and Tecam and accepted by our company.
  1. Warranty on Products - Technical Assistance
4.1 Tecam ensures the integrity of the goods at the time of delivery (hereinafter "Tecam Warranty "). Any problems on the material integrity must be reported by the customer, subject to revocation, no later than 7 (seven) days from the date of delivery. In case of validity of Tecam Warranty, Customer shall be entitled to the replacement of products damaged upon return of the same, being excluded the right of the Customer to compensation for any further damage. Shipping costs required for the replacement product are charged to the customer.
4.2 Technical assistance and warranty interventions on products are made, where applicable, by individual producers, in particular, Tecam makes no warranties about the compatibility of the product with other products or equipment used by the customer, nor give any guarantee regarding the suitability of products for the specific use intended by the customer. The warranty on the material integrity of the products at the time of delivery does not cover damage due to carelessness or inexperience of the ordering customer or determined by reason of force majeure, natural disasters or other third parties.
4.3 It is agreed that, when Tecam is found responsible against the customer - including the case of default, in whole or in part, to the obligations undertaken in respect of the same as effect of the execution of an order - Tecam responsibility may not exceed the price of the products purchased by the customer and for which the dispute arose.
  1. Right of withdrawal
5.1. Pursuant to Article  5 Legislative Decree 206/05 (Articles 64-67), the customer (if it qualifies as a "consumer") has the right to cancel the contract and return the products ordered, without any penalty and without specifying the reason within the term 10 (ten) working days from receipt of the products. The right of withdrawal is only applicable to the customer "consumer" who buys as private, as established by law. In no case is applicable to corporate clients, in respect of which is subject to the rules laid down in Articles. 1341 and following of the Civil Code.
5.2 The right of withdrawal must be exercised by the customer, subject to revocation by sending a registered letter with return receipt to Tecam srl, Via Liguria, 25-20881 Bernareggio (MB) - Italy within ten (10) working days from receipt of the products. The communication referred to above can be sent, within the same term, by telegram or fax to the number 039/609.35.07, provided that it is confirmed by registered letter with return receipt, within 48 (forty eight) hours after sending the telegram or fax.
5.3 The goods must be returned, together with the original packaging, to care and expenses of the purchaser, who must refrain from using it and / or cause any damage. All returns must be authorized by Tecam Customer Service . Once you have received the authorization, the customer can return the product to the address that is indicated by the type packaging (box or pallet).
5.4 Upon receipt of the products (and verify their integrity total) within 30 days of receipt of the goods Tecam will credit to the customer the cost of returned products (as indicated on the invoice), retaining, if necessary, the amount of shipping costs that will remain permanently charged to the customer. Unless otherwise agreed between the parties, the customer may not exercise the right of withdrawal provided for in Articles. 64 et seq of Legislative Decree no. 206/05, in the cases
  1. a) the provision of services if performance has begun, with the consumer's agreement, before the expiry of the period laid down in Article 64, paragraph 1
  2. b) the supply of goods or services whose price is dependent on fluctuations in the financial market that the professional is not able to control;
    c) the supply of customized goods made to specifications or clearly personalized or which, by their nature, can not be returned or are liable to deteriorate or expire rapidly;
    d) for the supply of audio or computer software which were unsealed by the consumer.
  3. 6. Place of jurisdiction
Subject to any applicable mandatory provisions of law for the protection of consumers, any dispute related to these Terms and Conditions shall be referred to the exclusive jurisdiction of the Court of Monza. 
Tecam disclaims any responsibility for misuse of our products.
The trademarks displayed on this website are the property of Tecam which prohibits partial reproduction also of the same.
How can I contact you?
For any information you can call us at +39 039/688.43.12 from Monday to Friday 08.30 - 12.30 / 13.30 - 17.30 or send us an email at
How can I order a product?
To order a product simply select the product, click on the cart and follow the instructions to confirm the order, or send an e-mail to
Which kind of customers do you have?
We have different kinds of customers: big companies, small companies, artisans, installers, research centres and, why not, private buyers which need to protect piping from freeze in winter.
I would like to order a product but there is no price, how can I do?
To order a product without price you can contact our Customer Service to have a detailed offer of the product and then confirm the order.
Purchases made with credit card on Tecam website are safe?
Tecam have integrated in its own e-commerce platform payment with credit card managed by PayPal which guarantee the greatest safety and confidentiality in transactions and purchasing on web.
I don’t have a PayPal account, can I purchase anyway?
Of course, you can use whatever credit card, our e-commerce system is already suitable.
Which is the cost for shipment of the goods?
If the price of the item is shown, it already includes shipping cost.
Do you make shipment to Switzerland?
Yes, we also ship to Switzerland and the countries listed in the FAQ below "free online shipping".
If you are interested in items without price shown, you can contact Tecam to have a detailed quotation including shipping cost. If price is shown and your country is included in country list you can purchase directly on the website.
In which foreign countries is shipping free ?
Shipping is free in: 
I ordered a wrong item, how can I amend my order?
Don’t worry! You have 24 hours to communicate us the different item required, amend quantity, contact our Customer Service and we will find a solution.
At the end of the order will I receive an email resuming what I purchased?
Yes. After you have confirmed your order, we will send you a recap email containing your details, purchased items details and kind of payment.
What is the difference between the body warmers and the body warmers, how can I choose?
Well, I will try to articulate the answer in a clear and useful way. Both the drum warmer band and the keg warmer shirt serve the same purpose: to heat the material contained in the stem; at this point, if my stem is made of plastic (which bears a temperature limit of 90 ºC) I will opt for a keg warmer shirt with 0/90 ºC thermostat, in order not to risk melting the stem together with the product; if instead my stem is made of steel, I can use the silicone heating strips (with thermostat 0/130 C) and decide to put only one on the stem (in the lower part of the stem) or two or three bands on the same stem, to heat faster and more evenly.
The heating tanks instead (with thermostat 0/90 someone C) can be used indifferently on plastic drums that steel, being insulated have a lower installed power and therefore have a lower power consumption, and being as high as the whole trunk heat evenly over the entire surface.
If the product does not undergo any changes as the temperature increases, and if you want to reduce the fluidization time, you can opt for a more powerful jacket with 0/220 ºC thermostat.
How can I reduce the heating time of a keg warmer shirt?
It can add a base heater (with thermostat 0/130 somebody C), which by heating from below will create a pot effect, helping to eliminate the hard hoof that sometimes remains on the bottom of the stem, making it fluid and easy to decant.
Can I order a bespoke heating jacket suitable for our mixer?
Yes, you can, please contact us and we will find a bespoke solution.
My product is very dense and has high specific heat, what do you suggest to buy?
If your production system is suitable, we suggest a forced ventilation heating cabinet or, if you need to heat only one drums, we suggest and heating jacket with 2300W and digital thermoregulator 0/150°C together with a drum heater base. If the product damages beyond high temperatures, to avoid that a possible distract operator sets the full scale thermostat 150°C, we suggest an heating jacket with 1200W and thermostat 0/90°C again together with drum heater base.
If I buy a drum heater band for 200 Lt drum, can I use it on a 100 Lt. drum?
No, every kind of drum has its specific drum heater
I bought some self-regulating heating cable and relevant kit for connection, before placing the cap, should I have to short-circuit conductors?
Absolutely no, please follow instruction sheet enclosed with the goods, it’s only needed to place the cap and, if it is heat-shrink type with glue inside, you need to heat it to let it fit well with the heating cable sheat to make it waterproof.
I bought a self-regulating heating cable 20m long, can I cut it in two pieces of 10m each?
Yes, safely, if you need further kits for connection you can contact our Customer Service.
I have to use an heating cable in a laboratory on a quartz pipe Ø 10mm at temperature 200°C, can I have a list and datasheet which allow me to choose the most suitable item?
Of course, if you have not found the item you are looking for, you can contact our Customer Service to have more information and datasheet.
I need to trace electrically a plant for to mantain at temperature a product, can you size it for me?
Yes of course, please download our heating cable form, fill and send it to our Customer service and we will design a customized heating system, with price.
After installation heating cable need to be insulated?
Yes, otherwise there will be heat loss and heating system could be less efficient, even more so if it is a laboratory cable for high temperature, which could also cause burns.
Into self-regulating heating cable I read “max exposure temperature 85°C”. What does it mean?
It’s max continuous temperature that heating cable power off can bear , that means, for example: if I buy the heating cable to keep in temperature a pipe and once a month I clean the pipe with steam at 120°C, I will consider it, to avoid to damage the heating cable and I will choose an heating cable which can bear a max temperature higher than 120°C. In this case the heating cable with “max exposure temperature 85°C” is not suitable and I will go forward to heating cable for high temperature.
I have a masonry room 5m x 5m x h 4m and I would heat up to 40°C, can you size and quota n. 2 electric fan heaters?
Yes, of course, you can contact us without hesitation and we will find together the best suitable solutions meeting your needs and, if necessary, we will design customized electric fan heater with suitable power.
I want to buy an immersion heater, can I fit it directly inside a vessel to heat the product?
If description of the heater says “protection IP68” it means that electric connection with supply cable are resin coated, so they are watertight and it is possible to fit it directly inside a container in direct touch with liquid.
Regarding temperature control, if not detailed in description, thermostat or thermoregulator + probe will be on your charge to complete the heating system.
I need some flexible heaters customized with our drawing, is it possible?
Yes it’s possible, we can project together a mould to produce flexible heaters following your specific technical drawing; also making considerations about some others features (power, supply, holes, adhesive, etc.). You can contact our Customer Service to study a solution together.