Frequently asked questions

GENERAL SALES CONDITIONS
All communications between Tecam and customer will be mainly by e-mail, the customs agrees to regularly check for mail in its mailbox during the days after its request until conclusion of the contract, or the regular receipt of goods ordered, or after any other type of request made against Tecam.  The products featured on our pages may be subject to change and evolution . To ensure maximum usability of products, often these do not correspond exactly to the pictures on the website . These general conditions of sale govern the terms and conditions of sale of products marketed by Tecam . All contracts for the sale of products by the company to third parties are governed by these Terms and Conditions, which form an integral and essential part of any proposal, order confirmation and purchase of the products. The conditions of sale apply to your order are those in force on the date of the order.
1.Products: prices and features
1.1 Unless otherwise stated, the prices of products on the website shall be inclusive of carriage. The prices of products published time by time by Tecam replace previous prices and are subject to the availability of the items. Tecam reserves the right to confirm or change the prices of the items posted on its website or in brochures and advertising material at the time of confirmation of the customer.
1.2 The technical and functional features related to the products published by Tecam through their promotional messages and information brochures if not constructed by Tecam, are those submitted by the respective manufacturers. Manuals of the products are in Italian or in English. Some of the images are indicative and not binding.
1.3 The products are not provided on trial. Although the operators of Tecam can provide information on the characteristics of the products, the customer is responsible for the selection of the products ordered.

2. Orders - Invoices

2.1 All orders for the purchase of products sent to Tecam should be complete in all their parts and must contain all the elements necessary for the proper identification of the items ordered. Each order sent to Tecam constitutes a contractual proposal of the Customer and, therefore, will be binding on Tecam. The order by Tecam equivalent to confirmation and acceptance of the same. Upon receipt of the order, Tecam will send an automatic e-mail confirmation, containing a summary of the committee.
2.2 In the event of non-execution of the order by Tecam (if the same is due to unavailability of the products ordered by the customer) Tecam will soon inform the customer, reserves the right to substitute an equivalent item characteristics, size and price. Unable to meet further demand Tecam propose alternative solutions to the customer, who has the right to cancel the order if they do not he will be deemed acceptable. Tecam then reimburse the amounts, if already paid to the provision has not performed. The Customer shall not be entitled to any refund it to additional compensation or damages.
2.3 The fiscal documentation relating to the products ordered will be issued by Tecam after the shipment of the products to the customer at the end of the month. The customer must specify when ordering their VAT and Fiscal Code for the issue of the invoice.

3. Delivery

3.1 Deliveries are normally made ​​by courier. Tecam has the right, in its sole discretion, to make delivery of the products ordered by other way considering appropriate. We do not ship COD (Cash On Delivery)
3.2. The shipping cost is free in Italy and in foreign countries specified. If the foreign country is not listed you can contact Tecam for shipping costs quotation
3.3 Delivery times indicated by Tecam refer to the products at its stores and, despite being carefully evaluated, are not binding for Tecam, which can then confirm them or change, depending on our actual needs.
All orders received during month of August and Christmas holiday, will be processed and delivered after our opening in September and January.
3.4 Tecam has the right to make delivery of products (even on the same order) in more than one delivery.
3.5 Conditions and terms of delivery must be agreed between the Customer and Tecam and accepted by our company.

4. Warranty on Products - Technical Assistance

4.1 Tecam ensures the integrity of the goods at the time of delivery (hereinafter "Tecam Warranty "). Any problems on the material integrity must be reported by the customer, subject to revocation, no later than 7 (seven) days from the date of delivery. In case of validity of Tecam Warranty, Customer shall be entitled to the replacement of products damaged upon return of the same, being excluded the right of the Customer to compensation for any further damage. Shipping costs required for the replacement product are charged to the customer.
4.2 Technical assistance and warranty interventions on products are made, where applicable, by individual producers, in particular, Tecam makes no warranties about the compatibility of the product with other products or equipment used by the customer, nor give any guarantee regarding the suitability of products for the specific use intended by the customer. The warranty on the material integrity of the products at the time of delivery does not cover damage due to carelessness or inexperience of the ordering customer or determined by reason of force majeure, natural disasters or other third parties.
4.3 It is agreed that, when Tecam is found responsible against the customer - including the case of default, in whole or in part, to the obligations undertaken in respect of the same as effect of the execution of an order - Tecam responsibility may not exceed the price of the products purchased by the customer and for which the dispute arose.

5. Right of withdrawal

5.1. Pursuant to Article  5 Legislative Decree 206/05 (Articles 64-67), the customer (if it qualifies as a "consumer") has the right to cancel the contract and return the products ordered, without any penalty and without specifying the reason within the term 10 (ten) working days from receipt of the products. The right of withdrawal is only applicable to the customer "consumer" who buys as private, as established by law. In no case is applicable to corporate clients, in respect of which is subject to the rules laid down in Articles. 1341 and following of the Civil Code.
5.2 The right of withdrawal must be exercised by the customer, subject to revocation by sending a registered letter with return receipt to Tecam srl, Via Liguria, 25-20881 Bernareggio (MB) - Italy within ten (10) working days from receipt of the products. The communication referred to above can be sent, within the same term, by telegram or fax to the number 039/609.35.07, provided that it is confirmed by registered letter with return receipt, within 48 (forty eight) hours after sending the telegram or fax.
5.3 The goods must be returned, together with the original packaging, to care and expenses of the purchaser, who must refrain from using it and / or cause any damage. All returns must be authorized by Tecam Customer Service . Once you have received the authorization, the customer can return the product to the address that is indicated by the type packaging (box or pallet).
5.4 Upon receipt of the products (and verify their integrity total) within 30 days of receipt of the goods Tecam will credit to the customer the cost of returned products (as indicated on the invoice), retaining, if necessary, the amount of shipping costs that will remain permanently charged to the customer. Unless otherwise agreed between the parties, the customer may not exercise the right of withdrawal provided for in Articles. 64 et seq of Legislative Decree no. 206/05, in the cases

1. a) the provision of services if performance has begun, with the consumer's agreement, before the expiry of the period laid down in Article 64, paragraph 1
2. b) the supply of goods or services whose price is dependent on fluctuations in the financial market that the professional is not able to control;
   c) the supply of customized goods made to specifications or clearly personalized or which, by their nature, can not be returned or are liable to deteriorate or expire rapidly;
   d) for the supply of audio or computer software which were unsealed by the consumer.
3. 6. Place of jurisdiction

Subject to any applicable mandatory provisions of law for the protection of consumers, any dispute related to these Terms and Conditions shall be referred to the exclusive jurisdiction of the Court of Monza. 
WARNING
Tecam disclaims any responsibility for misuse of our products.
The trademarks displayed on this website are the property of Tecam which prohibits partial reproduction also of the same.

Terms and Conditions of tecam.net
These Terms govern

• the use of this Application, and,
• any other related Agreement or legal relationship with the Owner

in a legally binding way. Capitalized words are defined in the relevant dedicated section of this document.
 
The User must read this document carefully.
This Application is provided by:
TECAM SRL
Via Liguria 25
20881 Bernareggio MB- Italy
Owner contact email: info@tecam.net
What the User should know at a glance

• Please note that some provisions in these Terms may only apply to certain categories of Users. In particular, certain provisions may only apply to Consumers or to those Users that do not qualify as Consumers. Such limitations are always explicitly mentioned within each affected clause. In the absence of any such mention, clauses apply to all Users.

 
TERMS OF USE
Unless otherwise specified, the terms of use detailed in this section apply generally when using this Application.
Single or additional conditions of use or access may apply in specific scenarios and in such cases are additionally indicated within this document.
By using this Application, Users confirm to meet the following requirements:

• There are no restrictions for Users in terms of being Consumers or Business Users;

Content on this Application
Unless where otherwise specified or clearly recognizable, all content available on this Application is owned or provided by the Owner or its licensors.
The Owner undertakes its utmost effort to ensure that the content provided on this Application infringes no applicable legal provisions or third-party rights. However, it may not always be possible to achieve such a result.
In such cases, without prejudice to any legal prerogatives of Users to enforce their rights, Users are kindly asked to preferably report related complaints using the contact details provided in this document.
Rights regarding content on this Application - All rights reserved
The Owner holds and reserves all intellectual property rights for any such content.
Users may not therefore use such content in any way that is not necessary or implicit in the proper use of the Service.
In particular, but without limitation, Users may not copy, download, share (beyond the limits set forth below), modify, translate, transform, publish, transmit, sell, sublicense, edit, transfer/assign to third parties or create derivative works from the content available on this Application, nor allow any third party to do so through the User or their device, even without the User's knowledge.
Where explicitly stated on this Application, the User may download, copy and/or share some content available through this Application for its sole personal and non-commercial use and provided that the copyright attributions and all the other attributions requested by the Owner are correctly implemented.
Any applicable statutory limitation or exception to copyright shall stay unaffected.
Access to external resources
Through this Application Users may have access to external resources provided by third parties. Users acknowledge and accept that the Owner has no control over such resources and is therefore not responsible for their content and availability.
Conditions applicable to any resources provided by third parties, including those applicable to any possible grant of rights in content, result from each such third parties’ terms and conditions or, in the absence of those, applicable statutory law.
Acceptable use
This Application and the Service may only be used within the scope of what they are provided for, under these Terms and applicable law.
Users are solely responsible for making sure that their use of this Application and/or the Service violates no applicable law, regulations or third-party rights.
Therefore, the Owner reserves the right to take any appropriate measure to protect its legitimate interests including by denying Users access to this Application or the Service, terminating contracts, reporting any misconduct performed through this Application or the Service to the competent authorities – such as judicial or administrative authorities - whenever Users engage or are suspected to engage in any of the following activities:

• violate laws, regulations and/or these Terms;
• infringe any third-party rights;
• considerably impair the Owner’s legitimate interests;
• offend the Owner or any third party.

Liability and indemnification
Australian Users
Limitation of liability
Nothing in these Terms excludes, restricts or modifies any guarantee, condition, warranty, right or remedy which the User may have under the Competition and Consumer Act 2010 (Cth) or any similar State and Territory legislation and which cannot be excluded, restricted or modified (non-excludable right). To the fullest extent permitted by law, our liability to the User, including liability for a breach of a non-excludable right and liability which is not otherwise excluded under these Terms of Use, is limited, at the Owner’s sole discretion, to the re-performance of the services or the payment of the cost of having the services supplied again.
US Users
Disclaimer of Warranties
This Application is provided strictly on an “as is” and “as available” basis. Use of the Service is at Users’ own risk. To the maximum extent permitted by applicable law, the Owner expressly disclaims all conditions, representations, and warranties — whether express, implied, statutory or otherwise, including, but not limited to, any implied warranty of merchantability, fitness for a particular purpose, or non-infringement of third-party rights. No advice or information, whether oral or written, obtained by user from owner or through the Service will create any warranty not expressly stated herein.
Without limiting the foregoing, the Owner, its subsidiaries, affiliates, licensors, officers, directors, agents, co-branders, partners, suppliers and employees do not warrant that the content is accurate, reliable or correct; that the Service will meet Users’ requirements; that the Service will be available at any particular time or location, uninterrupted or secure; that any defects or errors will be corrected; or that the Service is free of viruses or other harmful components. Any content downloaded or otherwise obtained through the use of the Service is downloaded at users own risk and users shall be solely responsible for any damage to Users’ computer system or mobile device or loss of data that results from such download or Users’ use of the Service.
The Owner does not warrant, endorse, guarantee, or assume responsibility for any product or service advertised or offered by a third party through the Service or any hyperlinked website or service, and the Owner shall not be a party to or in any way monitor any transaction between Users and third-party providers of products or services.
The Service may become inaccessible or it may not function properly with Users’ web browser, mobile device, and/or operating system. The owner cannot be held liable for any perceived or actual damages arising from Service content, operation, or use of this Service.
Federal law, some states, and other jurisdictions, do not allow the exclusion and limitations of certain implied warranties. The above exclusions may not apply to Users. This Agreement gives Users specific legal rights, and Users may also have other rights which vary from state to state. The disclaimers and exclusions under this agreement shall not apply to the extent prohibited by applicable law.
Limitations of liability
To the maximum extent permitted by applicable law, in no event shall the Owner, and its subsidiaries, affiliates, officers, directors, agents, co-branders, partners, suppliers and employees be liable for

• any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the Service; and
• any damage, loss or injury resulting from hacking, tampering or other unauthorized access or use of the Service or User account or the information contained therein;
• any errors, mistakes, or inaccuracies of content;
• personal injury or property damage, of any nature whatsoever, resulting from User access to or use of the Service;
• any unauthorized access to or use of the Owner’s secure servers and/or any and all personal information stored therein;
• any interruption or cessation of transmission to or from the Service;
• any bugs, viruses, trojan horses, or the like that may be transmitted to or through the Service;
• any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the Service; and/or
• the defamatory, offensive, or illegal conduct of any User or third party. In no event shall the Owner, and its subsidiaries, affiliates, officers, directors, agents, co-branders, partners, suppliers and employees be liable for any claims, proceedings, liabilities, obligations, damages, losses or costs in an amount exceeding the amount paid by User to the Owner hereunder in the preceding 12 months, or the period of duration of this agreement between the Owner and User, whichever is shorter.

This limitation of liability section shall apply to the fullest extent permitted by law in the applicable jurisdiction whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if company has been advised of the possibility of such damage.
Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, therefore the above limitations or exclusions may not apply to User. The terms give User specific legal rights, and User may also have other rights which vary from jurisdiction to jurisdiction. The disclaimers, exclusions, and limitations of liability under the terms shall not apply to the extent prohibited by applicable law.
Indemnification
The User agrees to defend, indemnify and hold the Owner and its subsidiaries, affiliates, officers, directors, agents, co-branders, partners, suppliers and employees harmless from and against any and all claims or demands, damages, obligations, losses, liabilities, costs or debt, and expenses, including, but not limited to, legal fees and expenses, arising from

• User’s use of and access to the Service, including any data or content transmitted or received by User;
• User’s violation of these terms, including, but not limited to, User’s breach of any of the representations and warranties set forth in these terms;
• User’s violation of any third-party rights, including, but not limited to, any right of privacy or intellectual property rights;
• User’s violation of any statutory law, rule, or regulation;
• any content that is submitted from User’s account, including third party access with User’s unique username, password or other security measure, if applicable, including, but not limited to, misleading, false, or inaccurate information;
• User’s wilful misconduct; or
• statutory provision by User or its affiliates, officers, directors, agents, co-branders, partners, suppliers and employees to the extent allowed by applicable law.

 
 
Common provisions
No Waiver
The Owner’s failure to assert any right or provision under these Terms shall not constitute a waiver of any such right or provision. No waiver shall be considered a further or continuing waiver of such term or any other term.
Service interruption
To ensure the best possible service level, the Owner reserves the right to interrupt the Service for maintenance, system updates or any other changes, informing the Users appropriately.
Within the limits of law, the Owner may also decide to suspend or terminate the Service altogether. If the Service is terminated, the Owner will cooperate with Users to enable them to withdraw Personal Data or information in accordance with applicable law.
Additionally, the Service might not be available due to reasons outside the Owner’s reasonable control, such as “force majeure” (eg. labor actions, infrastructural breakdowns or blackouts etc).
Service reselling
Users may not reproduce, duplicate, copy, sell, resell or exploit any portion of this Application and of its Service without the Owner’s express prior written permission, granted either directly or through a legitimate reselling programme.
Privacy policy
To learn more about the use of their Personal Data, Users may refer to the privacy policy of this Application.
Intellectual property rights
Without prejudice to any more specific provision of these Terms, any intellectual property rights, such as copyrights, trademark rights, patent rights and design rights related to this Application are the exclusive property of the Owner or its licensors and are subject to the protection granted by applicable laws or international treaties relating to intellectual property.
All trademarks — nominal or figurative — and all other marks, trade names, service marks, word marks, illustrations, images, or logos appearing in connection with this Application are, and remain, the exclusive property of the Owner or its licensors and are subject to the protection granted by applicable laws or international treaties related to intellectual property.
Changes to these Terms
The Owner reserves the right to amend or otherwise modify these Terms at any time. In such cases, the Owner will appropriately inform the User of these changes.
Such changes will only affect the relationship with the User for the future.
The continued use of the Service will signify the User’s acceptance of the revised Terms. If Users do not wish to be bound by the changes, they must stop using the Service. Failure to accept the revised Terms, may entitle either party to terminate the Agreement.
The applicable previous version will govern the relationship prior to the User's acceptance. The User can obtain any previous version from the Owner.
If required by applicable law, the Owner will specify the date by which the modified Terms will enter into force.
Assignment of contract
The Owner reserves the right to transfer, assign, dispose of by novation, or subcontract any or all rights or obligations under these Terms, taking the User’s legitimate interests into account. Provisions regarding changes of these Terms will apply accordingly.
Users may not assign or transfer their rights or obligations under these Terms in any way, without the written permission of the Owner.
Contacts
All communications relating to the use of this Application must be sent using the contact information stated in this document.
Severability
Should any provision of these Terms be deemed or become invalid or unenforceable under applicable law, the invalidity or unenforceability of such provision shall not affect the validity of the remaining provisions, which shall remain in full force and effect.
US Users
Any such invalid or unenforceable provision will be interpreted, construed and reformed to the extent reasonably required to render it valid, enforceable and consistent with its original intent. These Terms constitute the entire Agreement between Users and the Owner with respect to the subject matter hereof, and supersede all other communications, including but not limited to all prior agreements, between the parties with respect to such subject matter. These Terms will be enforced to the fullest extent permitted by law.
EU Users
Should any provision of these Terms be or be deemed void, invalid or unenforceable, the parties shall do their best to find, in an amicable way, an agreement on valid and enforceable provisions thereby substituting the void, invalid or unenforceable parts.
In case of failure to do so, the void, invalid or unenforceable provisions shall be replaced by the applicable statutory provisions, if so permitted or stated under the applicable law.
Without prejudice to the above, the nullity, invalidity or the impossibility to enforce a particular provision of these Terms shall not nullify the entire Agreement, unless the severed provisions are essential to the Agreement, or of such importance that the parties would not have entered into the contract if they had known that the provision would not be valid, or in cases where the remaining provisions would translate into an unacceptable hardship on any of the parties.
Governing law
These Terms are governed by the law of the place where the Owner is based, as disclosed in the relevant section of this document, without regard to conflict of laws principles.
Exception for European Consumers
However, regardless of the above, if the User qualifies as a European Consumer and has their habitual residence in a country where the law provides for a higher consumer protection standard, such higher standards shall prevail.
Venue of jurisdiction
The exclusive competence to decide on any controversy resulting from or connected to these Terms lies with the courts of the place where the Owner is based, as displayed in the relevant section of this document.
Exception for European Consumers
The above does not apply to any Users that qualify as European Consumers, nor to Consumers based in Switzerland, Norway or Iceland.
 
Definitions and legal references
This Application (or this Application)
The property that enables the provision of the Service.
Agreement
Any legally binding or contractual relationship between the Owner and the User, governed by these Terms.
Business User
Any User that does not qualify as a Consumer.
European (or Europe)
Applies where a User is physically present or has their registered offices within the EU, regardless of nationality.
Owner (or We)
Indicates the natural person(s) or legal entity that provides this Application and/or the Service to Users.
Service
The service provided by this Application as described in these Terms and on this Application.
Terms
All provisions applicable to the use of this Application and/or the Service as described in this document, including any other related documents or agreements, and as updated from time to time.
User (or You)
Indicates any natural person or legal entity using this Application.
Consumer
Any User qualifying as a natural person who accesses goods or services for personal use, or more generally, acts for purposes outside their trade, business, craft or profession.

For any information you can call us at +39 039/688.43.12 from Monday to Friday 08.30 - 12.30 / 13.30 - 17.30 or send us an email at info@tecam.net

To order a product simply select the product, click on the cart and follow the instructions to confirm the order, or send an e-mail to info@tecam.net

We have different kinds of customers: big companies, small companies, artisans, installers, research centres and, why not, private buyers which need to protect piping from freeze in winter.

To order a product without price you can contact our Customer Service to have a detailed offer of the product and then confirm the order.

Tecam have integrated in its own e-commerce platform payment with credit card managed by PayPal which guarantee the greatest safety and confidentiality in transactions and purchasing on web.

Of course, you can use whatever credit card, our e-commerce system is already suitable.

If the price of the item is shown, it already includes shipping cost.

Shipping is free in: 

• AUSTRIA
• BELGIUM
• BULGARIA
• CYPRUS
• DENMARK
• ESTONIA
• FINLAND
• FRANCE
• WALES
• GERMANY
• GREECE
• IRELAND
• LATVIA
• LITHUANIA
• LUXEMBOURG
• NORWAY
• SCOTLAND
• SLOVAKIA
• SLOVENIA
• SPAIN
• SWEDEN
• HUNGARY
• HOLLAND
• POLAND
• PORTUGAL
• PRINCIPALITY OF MONACO
• CZECH REPUBLIC
• REPUBLIC OF SAN MARINO
• ROMANIA

Don’t worry! You have 24 hours to communicate us the different item required, amend quantity, contact our Customer Service and we will find a solution.

Yes. After you have confirmed your order, we will send you a recap email containing your details, purchased items details and kind of payment.

Well, I will try to articulate the answer in a clear and useful way. Both the drum warmer band and the keg warmer shirt serve the same purpose: to heat the material contained in the stem; at this point, if my stem is made of plastic (which bears a temperature limit of 90 ºC) I will opt for a keg warmer shirt with 0/90 ºC thermostat, in order not to risk melting the stem together with the product; if instead my stem is made of steel, I can use the silicone heating strips (with thermostat 0/130 C) and decide to put only one on the stem (in the lower part of the stem) or two or three bands on the same stem, to heat faster and more evenly.
The heating tanks instead (with thermostat 0/90 someone C) can be used indifferently on plastic drums that steel, being insulated have a lower installed power and therefore have a lower power consumption, and being as high as the whole trunk heat evenly over the entire surface.
If the product does not undergo any changes as the temperature increases, and if you want to reduce the fluidization time, you can opt for a more powerful jacket with 0/220 ºC thermostat.

It can add a base heater (with thermostat 0/130 somebody C), which by heating from below will create a pot effect, helping to eliminate the hard hoof that sometimes remains on the bottom of the stem, making it fluid and easy to decant.

Yes, you can, please contact us and we will find a bespoke solution.

If your production system is suitable, we suggest a forced ventilation heating cabinet or, if you need to heat only one drums, we suggest and heating jacket with 2300W and digital thermoregulator 0/150°C together with a drum heater base. If the product damages beyond high temperatures, to avoid that a possible distract operator sets the full scale thermostat 150°C, we suggest an heating jacket with 1200W and thermostat 0/90°C again together with drum heater base.

No, every kind of drum has its specific drum heater

Absolutely no, please follow instruction sheet enclosed with the goods, it’s only needed to place the cap and, if it is heat-shrink type with glue inside, you need to heat it to let it fit well with the heating cable sheat to make it waterproof.

Yes, safely, if you need further kits for connection you can contact our Customer Service.

Of course, if you have not found the item you are looking for, you can contact our Customer Service to have more information and datasheet.

Yes of course, please download our heating cable form, fill and send it to our Customer service and we will design a customized heating system, with price.

Yes, otherwise there will be heat loss and heating system could be less efficient, even more so if it is a laboratory cable for high temperature, which could also cause burns.

It’s max continuous temperature that heating cable power off can bear , that means, for example: if I buy the heating cable to keep in temperature a pipe and once a month I clean the pipe with steam at 120°C, I will consider it, to avoid to damage the heating cable and I will choose an heating cable which can bear a max temperature higher than 120°C. In this case the heating cable with “max exposure temperature 85°C” is not suitable and I will go forward to heating cable for high temperature.

Yes, of course, you can contact us without hesitation and we will find together the best suitable solutions meeting your needs and, if necessary, we will design customized electric fan heater with suitable power.

If description of the heater says “protection IP68” it means that electric connection with supply cable are resin coated, so they are watertight and it is possible to fit it directly inside a container in direct touch with liquid.
Regarding temperature control, if not detailed in description, thermostat or thermoregulator + probe will be on your charge to complete the heating system.

Yes it’s possible, we can project together a mould to produce flexible heaters following your specific technical drawing; also making considerations about some others features (power, supply, holes, adhesive, etc.). You can contact our Customer Service to study a solution together.